Cell c bull****

I am a loyal cell c customer for the past 19 years and today my phone was ******.i live in Vryburg and there is no cell c store. I called several times to complete a SIM swap but I'm being told to go to the shop or write an email why I can't go to the shop, Although there is no cell c shop in Vryburg. These people say that i must write an email to let them know that there is no cell c in Vryburg whilst they know. My bank apps can't be switched because I don't have the registered number from the ****** phone.cell is bull****.i would not recommend it to anyone.