CAT PHONE AFTER SALE SERVICE

So after a long struggle I logged a complain 16 May to have my CAT phone repaired. Autopage wanted to charge me R4500 to fix what they call gorilla glass. My Gorilla Screen shattered after 1 fall from lower than the proclaimed 1.5m impact resistant they advertise! I had to pay postal fees to get to my phone to the 3rd party SSS Cellular. In many emails CAT confirmed that they are responsible for returning the phone to the customer. SSS Cellular sent me an email asking for my address(which i included along with all other details requested by CAT Support in original package) me assuming that they are returning my phone. So I wait and NOTHING. I phone them up today and they confirm my phone is still with them but if I do not collect my phone in JHB (I live in CT) they will have to courier the phone at my expense back to me! I ask? Why do anyone want to buy a phone with the support center situated in Europe somewhere? Or purchase your phone from Autopage that charges you for something that is under warranty? Where has service gone to in this country? Meanwhile I am out of pocket and losing business daily as my phone is on extended vacation! Case ID #: 118787