Capped account and ****** laptop still active !

I logged two calls and two emails and up to date no reply as I must wait for them finish the billing that can only be on the 17th of every month.<br> <br> Month after month I ask for email accounts. Only email I received to tell me unbilled account of R9800 outstanding on capped ****le !<br> <br> Then I received a bill and notice that the ****** laptop and ****le are still active and I pay the bill - without knowing as I never receive any bills as my account are always in credit.<br> <br> Once the query is logged as the Operator advise go the nearest branch and the branch refer to the Head Office <br> <br> I received an on line IT reply - my request will be addressed with 7 working days but bill must be paid with immediate effect . . . <br> <br> This is the last of the 4 contracts I renewed with Autopage. Selling is fast and efficient but when they must provide an essential service, the operators are all busy - no wander - everybody must query every billing document