1 reviews | Active since Sept 2015
The cost of my contract is exorbitant this month and I have no way of figuring out why the cost is so high. I called the call centre and explained this. The said they would email me my itemised billing. I thanked the agent and put down my phone. The mail with the billing arrived and only showed page 3 of 3 of the billing which is a summary of the cost. <br> I phoned the call centre again to check why only page 3 of 3 is available. It was explained that it is not current and the info may only be available from tomorrow. I asked if someone could email it to me tomorrow, The agent said that no-one could do that. I complained that that was poor customers service. The agent said that I could pay R86 to view the billing online. WHY DO I NEED TO PAY TO SEE WHAT I AM BEING BILLED FOR?<br> I asked the agent if I could purchase data so I dont get charged the out of bundle rate and ended up buying a 2GIG bundle. I asked if I could do this via an application or online and the agent said this could be done at an additional cost. <br> At this stage I lost my patience and decided to end the call and post a complaint on this website. So far your customer service stinks. Lets see how quickly you respond
Best regards,
Best regards,
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