1 reviews | Active since Jun 2015
Cannot port my number even though contract expired
I have attempted to move service providers due to obvious reasons from Autopage to iStore. My contract with Autopage has expired on 26/05/2015. I have tried to gain information from Autopage Customer Care lines on the procedure to follow since end of April. (Before that I have started in store from January already in order to get it done on the right way). I have been sent from pillar to post by 3 different Autopage customer care line operators in the cancellation department saying that I should go either directly to iStore and they should request a porting (this was unsuccessful and they cannot do it), or to MTN to do the porting. (They also could not help me and sent me back to Autopage.) After numerous attempts from an iStore Menlyn consultant, I received confirmation from iStore on the 10th of June that my number has been released from Autopage, however, I still received my monthly bundles and invoice on Monday 22 June. I still could not put a new contract in place as Autopage still did not port my number. <br> I then started all over again and attempted the online contact port with ref: [Task 735215], this was closed and I was once again revered to starting point. <br> UNACCEPTABLE.<br>
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
