Cannot close my late step fathers account

For the last 3 months my mother, my brother and myself have all been into Autopage in Bayside to try and close my late stepfathers account. We have been told that we cannot as it is under a company name, but were repeatedly assured that the account would be suspended and we would pay a reduced rate until August when we would be able to cancel it as that is when it is up for renewal. The account has been suspended as we checked to make sure no calls could be made yet we are still getting charged the full amount R653 ish when we were told that it would go down to R103.00. I was told that the account would be reimbursed and the lower charge would be debited and this has not happened. We have supp**** all the necessary documents and my mother has had to reverse the charges that were debited only to have them debit the account again. I phoned them on Saturday and was kept on hold for so long that the connection timed out. Why are we paying full amount when the service is not being provided and why is it taking so long to get this sorted out. Shockingly bad service from Autopage.