Cannot add Data bundle to business contract

I phoned Autopage to do an business upgrade in December 2014. I asked for a package with less talk time and a 3 gig monthly data bundle to do on-line trading. The online assistant at Autopage promised me that this was not a problem. <br> Eventually when I received my upgrade and noticed that the 3 gig data bundle was not being loaded I phoned Altech Autopage. I spent between 5 - 8 hours during numerous phone calls with Autopage explaining the situation. I ended up with a 250min talk time and 500mb data contract. <br> I have had an business account with Autopage for many years and have always phoned in to do a data bundle upgrade. Now they want a letter from me before I can get a data bundle added to my account. They say this is for security reasons to \PROTECT ME". Why do they ask me so many security questions then when phoning in. <br> Autopage does not offer any service for a business owner do a data bundle addition on \""My Account\"" or by means of phoning in"