Cancelled my contract more than a week ago...

before month end i went in to cancel my contract.<br> i paid my settlement amount and asked them to get my contract cancelled.<br> <br> it is more than a week later now and still my contract is running and i am still going to be billed for this contract.<br> The consultant at the store keeps on logging and phoning in to head office to get this sorted but nobody can help him.<br> <br> i want this cancelled NOW!!!!! can somebody just email me from head office. they have my email on the system???