1 reviews | Active since Oct 2013
Cancellation of Nashua Mobile contract
I had a contract with Nashua mobile. Autopage took us over since last year November 2014. I use to pay my account on the 28th of each month. Suddenly my line was cut cause I did not pay by the 15th of each month. Last month when I did pay my account on the 13th of April 2015 and also send the proof of payment to accounts department, my line was cut AGAIN yesterday. When I called them they said they did not receive payment. I had to send proof of payment AGAIN before the activated my line. My contract with Nashua expires on the 30th of May 2015. I contact Autopage to give them calendar month notice and told them that I will not renew my contract with them. They told me that because their calendar month works from the 28th until the 28th of each month I will only be able to make the final cancel date on the 28th of June 2015, which is 2 months notice. I never signed a contract with Autopage and now I need to play by their rules which this is unacceptable. Then they ask me why I don't want to extend a contract with them.mmm. According to legal advice they can't change things as the pleased they have to stick to my Nashua contract.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
