Cancellation not processed

So back at the start of February of this year I spent a very log time on the phone to Altech-Autopage's call centre and finally managed to put through a cancellation request. <br> <br> After much time spent on the phone the call centre agent informed me that it had been processed and my contract would be terminated on the 28th of March and my number would be moved to pre-paid.<br> <br> Today is the 30th of March and my contract has still not been cancelled.<br> <br> Now I sit trying to make more calls and wasting more of my time and money to try and get them to do the job they promised to do. <br> <br> When the call centre agent confirmed that everything was in order and the cancellation had been scheduled I asked him if that was it and he confirmed with a yes. <br> <br> Now when I phone in to find out why the cancellation has not been processed, I am asked to remember when I called and if I was given a reference number - WHY SHOULD I HAVE TO FOLLOW UP TO MAKE SURE YOU DO YOUR JOB!!!!!<br> <br> Just cancel my ****** contract. I have followed all your silly procedures and sat wasting my time and money, now you are not performing your end of the deal. <br> <br> Regards,<br> Andrew Worling