Cancellation due to poor Autopage service levels

During the beginning of last month (September 2015) I cancelled my contract with Autopage that expired on the 6th of October 2015.<br> Since I cancelled the contract I was called no less that 3 times my staff from Autopage asking why I'm cancelling a 16 YEAR OLD contract. My answer was simple. It's due to poor service levels from Autopage and that NO upgrade on both of my contracts EVER went without issues that cost me time and money to call after Autopage to fix. <br> Autopage, here is proof again. My contract was suppose to be cancelled the 14 of October 2015 by the latest and converted to prepaid. It WAS NOT DONE???!!!<br> Worst is I now come end of the month you will debit my account AGAIN.<br> Autopage, please check your records, for 16 +years I did not once skip a payment. I kept my part of the contract, but now its done. Please cancel this contract, convert it to prepaid and do not debit my account on this expired contract again. Awaiting your response.