NK
Norma K

1 reviews | Active since Aug 2013

24 Mar 2015, 11:24

Can't get refund for data overcharged

I am fed up with my Autopage CellC account! Since I changed to my new package, my account has been messed up. I have 1 gig data free per month. But they kept billing me for this free gig, and at 99c/Mb, they've been overcharging me with R1013.76 per month. After struggling to get a refund, they gave me small refunds twice, and it does not come close to covering the money they owe. I'm still trying to get my money back.<br> Anyway, their response about the data is that their computer system cannot apply the 1 free gig to my account, and the workaround will be to load 2gig and then charge me half price.<br> However, I do not get the option to add more data to my account. 2 gig is too little for me, and once depleted I need to pay the 99c/mb fee, and can't get the in-bundle rates of 15c/mb.<br> This is extremely unfair and expensive. If I was on prepaid I would be able to buy data bundles...<br> I'm now trying to see if I can cancel this stupid contract asap. I'm still trying to get info on what my cancellation fee will be, but to no avail, still waiting. & the longer I wait, the more money I'm losing...<br> I've been with Autopage for many years, but NEVER again. This company is hopeless!

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Replies (1)
Autopage
Autopage's reply24 Mar 2015, 14:09
Official
Hello kinshella,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage