CAN NOT LISTEN TO ME, THE CLIENT!!!!

Me again.... as per previous complaint, yet again Altech Autopage does not have the ears to listen when you give them instructions.<br> <br> On the 6th of February 2015, my account was debited with R210 in stead of R115 as per normal.<br> <br> The lady on Autopages side said that it was due to an upgrade done!!! Upgrade? What upgrade? I have on a few occasions verbally and in writing instructed Autopage to NOT upgrade my account at all. The lady said that they will credit my account for the next months bill. I do not want it credit on my account.... I want it back in my bank!!! <br> They had NO right to just deduct money from my account without my permission.<br> I am so tired of Autopage and demand compensation for all the phone calls, emails and trouble that I have to go through. I hope this matter can get sorted out.