HW
Hendri W

1 reviews | Active since Jan 2013

04 May 2015, 20:13

Can not get anyone to help met at autopage

I recently signed up for a new contract with autopage. <br> <br> I was told that i will receive my laptop either the next day or after the weekend which was today. I realized that not once has someone asked me to which address they must deliver?<br> This made me a bit anxious, so I started trying to phone the call center to clear this out. <br> 3 failed attempts later I gave up. Every call I had to hold for at least half an hour and then I just could not hold anymore as I am at work and I could not afford the call anymore. <br> <br> Then i tried to send a email to the helpdesk. About an hour later I just got an no-reply email back saying the queries has been closed? Still, no one has attempted to contact me. i have no idea what is going on, but I dont know who has over an hour to stay on a phone these days for help. <br> I checked on a previous contract that they have a very old address of mine, and no one even bothered to check the address. <br> I'm hoping that i will get someones attention this way so I can rather cancel this contract. Because I don't have the time for this bad service. <br> <br>

0
Replies (1)
Autopage
Autopage's reply05 May 2015, 11:12
Official
Hello hennavw,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage