Can never get and answer!!!

I called the first time on Tuesday to find out about migration and how much will I be charged for migration, i held for what feels like forever, their lines were busy and kept going blank and I never went through to the call center, like they have some IVR problem. i eventually spoke to Yvonne who is the only person I could get an answer from and transferred me to the finance dept. who was supposed to tell me how much the cost is to migrate and to this day i still DO NOT know how much the cost is. I then emailed their \contact us"on the website and since then haven't received a response. I called this morning"