CALL CENTRE NOT PROVIDING THE SERVICE

I logdged a compaint with Autopage on the 30/04/2015 regarding being charged for an open line. Initially when the call agent called me to upgrade i requested for a top-up 50 and not an open line. I have being calling the AUTOPAGE contact *** from the 30/04/2015 to date and speaking to several agents but to no avail is anyone assisting in resolving my complaint as well as sending over 10 or 15 emails.They have being promising to call me but no one has ever called. This is becoming unbearable cos the whole experience of having a cell phone is to be able to use it in case of emergencies and when i need to. Autopage has gone and suspended my line and specified my account is in arrears, maybe if they take time to sort out my complaint this would not extend to my account being in arrear and my account being suspended.It has been 51 days to date that i have lodged this complaint and no response received not even kept in the loop of whats going on as this is driving me insane. I have even asked to cancel my contract with Thabelo, Kabelo, Lebo, Mercia, Michael, Sandy, Amanda, Nomsame, Lerato and not forgetting messages left for LUCRETIA KHAN to contact me. The client service STINKS.