CJ
Chantel J

1 reviews | Active since Jul 2015

02 Jul 2015, 13:51

CALL CENTRE IRRITATION

I called in to cancel my contract on the 5th of May.<br> i was billed in on the 28th of June.<br> i called instore who said there was no note on system that i had cancelled.<br> i called the call centre who said they will add the note on.<br> i called the store, they said that there is a note for the 28th of July to cancel and WILL be charged in AUG as well due to the 1 month notice.<br> thats 3 months extra !<br> i was supposed to upgrade this contract however i decided to take a new contract as it was a better deal and would cancel the existing contract. i now have 2 contracts that i am paying for.<br> i insist that if they store does not deal with you directly you should take business elsewhere

0
Replies (1)
Autopage
Autopage's reply06 Jul 2015, 15:30
Official
Hello chanteljughoo,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage