Call centre & email attendants - no help on billin

One of the value is of Altech Autopage is \Customer Delight""; which is why I still haven't been ably to speak to someone senior. Yet the call centre agents do not have the ability to manage my query. Managers need to be much more accessible.<br> <br> For 6 weeks; I have had no answer on my dad's billing query on data for the month of February and March. I have reference number after reference number from email and phone call follow-ups with various agents with no answer.<br> <br> I feel so helpless to help my dad;who has been an Autopage customer (Vodacom) for almost 10 year."""