Bunch Of *****

On Saturday 4th July 2015, we visited the local autopage which we have dealt with for the past 15 years. We have been an extremely loyal client who has had over 6 lines with them. We asked to process an upgrade in which they said they did not stock the phone we requested. We followed up everyday to check when the phone arrived. On Thursday the 9th July, we called and they advised there was an amount outstanding on the line and that once payment was completed we could collect the phone. A payment was made and we made our way to autopage, on arrival the phone was ready and the consultant, Vanessa called through for a reference number to process the upgrade, only to be told that it could not happen for another 3 months to ensure the account remains in good standing. She advised the consultant, Este Hawkins, that they did not know anything like that and the response was that it was a new Enforced business rule, which the branch knew nothing about. They even said that they were happy we port if we didnt accept that!!!! Warren Johnston from head office has refused to return calls and has ZERO CLient service. We were **** to and have been shown no loyalty or customer service! DISGUSTING