BREACH OF CONTRACT - DISGUSTING SERVICE

I HAVE A CONTRACT WITH AUTOPAGE WHICH EXPIRES ON 17TH NOV 2015. I CALLED TO CANCEL MY CONTRACT TO GO TO PREPAID. I SPOKE WITH GIRLY MOLOTSANE (RETENTIONS) WHO TOLD ME NOT TO CANCEL BUT TO GO OVER TO THE UCHOOSE FLEXI 200 PACKAGE - COST OF R133 PER MONTH WITHOUT DATA. HOWEVER, THIS IS WHERE ALL THE PROBLEMS STARTED AS PER USUAL WHEN DEALING WITH AUTOPAGE. SHE TOLD ME THAT MY NEW CONTRACT WOULD START ON 1ST DEC 2015 BUT I FOUND OUT LAST WEEK, THAT AUTOPAGE HAD STARTED IT ON 23RD OCT THEREBY CUTTING OFF ALL MY EXISTING FEATURES ON MY PHONE. I COULD NOT USE MY BIS, MY WHATSAPP WAS NOT WORKING ETC. I CALLED BACK AND SPOKE TO ARNOLD WHO HELPED ME SORT OUT THIS NEW CONTRACT AND RE-INSTATED MY BIS ETC. ON FRI, 6 NOV, I CONTACTED GIRLY TO FIND OUT WHY NO ONE HAD BOTHERED TO TELL ME THAT I CAN GET A PHONE WITH THIS CONTRACT. SHE GAVE ME TWO OPTIONS & I TOLD HER WHICH PHONE I WANTED HOWEVER, TODAY SHE TELLS ME THAT ITS NOT FOR FREE - I HAVE TO PAY IN. THIS IS ABSOLUTELY DISGUSTING, HORRID SERVICE. I HAVE BEEN **** TO CONTINOUSLY AND I EITHER WANT TO CANCEL THIS CONTRACT OR I DEMAND A FREE PHONE AS I WAS TOLD I COULD HAVE. ALL CONVERSATIONS HAVE BEEN RECORDED FOR LEGAL PURPOSES.