1 reviews | Active since Apr 2015
BREACH OF CONTRACT AND VERY POOR SERVICE
Upgrade done on 28/01/2014. When trying to use new device I was informed that I do not have data, although that was included in the contract that I signed. Struggled for a few months to get that rectified and had to buy additional data in order to use phone. Eventually they rectified the contract and a call was logged for repayment of the money spend on buying data. That also took months until I complaint through Hallo Peter then that got rectified. All of a sudden I could not call again, only to find out that they have cancelled my contract. Upon enquiring on that they informed me that I cancelled the contract but could not supply me with written notice or voicelog for that. Took them more that a week to get the contract activated again. Recently I discoverred that I am paying for additionla data again which I did not request. I again went to the Woodlands branch to enquire. They could not assist and called head office, which also could not answer on that. Upon the enquiry we also discovered that my contract is now also expirying in 2017 in stead of now in May 2016. I need them to rectify the contract to what I originally signed with immediate effect
