Branch service as poor as call centre

A lot of complaints on this site are about Autopage's call centre - I have even logged a complaint and got no response!<br> As such I went into the Vodaworld branch to sort out a query hoping to get a better response, well no such luck.<br> I was there on 18 April (Yes THREE weeks ago) to query an apparent overcharge on my account. Thandi took all my details and the details of my query and said she would follow up on the Monday and get back to me. True to Autopage style I am still waiting for a response. No feedback to date, not even a courtesy call to say that Autopage is still busy with the query.<br> <br> Now Autopage please don't waste my or your time with your standard response to this complaint as you did not respond to my last complaint. Rather spend that energy and resolve the actual query on my account.<br> <br> Surely if one looks at the ratio of compliments versus complaints on this site alone Autopage should realise they have a huge problem and actually try and do something about their customer service???