Botched Upgrade. Unauthorised Debit

I upgraded my cell phone contract in Feb 2015 and sent an email to Zaheer Vallee to negotiate a new contract. He appointed Audrey to deal with my upgrade. Upgrade was completed and 1week later my cell phone arrived. On 1 April R3750 was deducted from my bank account. I immediately called the call centre to ascertain why such a large amount was deducted from my account. Zaheer Vallee refused to take a call from me neither would he return a call. I waited days for a return call with no avail-regardless off the fact that I told them it was extremely urgent. I was left stranded in KZN with my 3 small children over Easter Weekend with no money because an UNAUTHORISED debit was taken from my account. <br> <br> The following week I eventually (after numerous frustrating calls to the call center) got in touch with Lucritia Khan who promised to investigate and come back to me-which she did. I received an email saying that the amount of R3031 will be returned to me and in fact Autopage was in the wrong. 2 weeks later, numerous emails to Lucritia and many phone calls I have still not had the money returned to my account. I have still not had a call from Zaheer Vallee. No apology nothing.