aK
alex K

1 reviews | Active since Jan 2014

10 Feb 2016, 12:43

BLATANT BILLING ERROR-REFUSES TO TAKE ACTION

In our almost final month of our subscription (suspiciously close to the companies end as well) we got a grossly high data bill that is clearly an error. <br> <br> We are on a 2GB contract. Autopage CLAIMS we used 6GB in Jan, even though my phone says we only used 2GB! I have a limit set on my phone to cut out at 2GB which happened only a few days before the end of the month. I know I didn't use my phone differently in Jan. However Autopage is charging us for an extra 4GB! <br> <br> We confronted them with a screenshot of my data usage from my phone, and asked them to provide PROOF of their data metering (usage report), as we claim their metering is incorrect and thus a billing error on the invoice. Their response? \We cannot provide you with a usage report/proof, we can only show you whats on the invoice. You will have to go look in your phones data history to see proof\". WHAT????<br> <br> I DID show them the data history on my phone! If they cannot provide a usage report/proof of metering, how can I trust their invoice? An invoice is not proof of usage! You could put ANY number on that invoice! And we must just TRUST you?<br> <br> They are clearly taking us for a ride and hoping we'll just give up and go away!"

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