Bis service still not active

Good day,<br> <br> On the 2nd may 2015 I request bis service ( for R37) to be loaded on to be loaded on my contract. CELL C line via autopage store at springfield park,when I later enquire with regards to why the service was still not loaded I was told it was a network error which I accepted. I was told a service was logged with Autopage service desk and service will be loaded within 24 hours,3rd,4th,5th came and went today it the 6th and still no bis...I had to call call Centre yesterday 5th to find out what's going on,reference no (673851). Still no bis service. So in the end it's costing me r37 plus call to call Centre all because no. 1 at company wants to load my service....<br> Is this how customers are treated where we have to beg just to get services.