1 reviews | Active since Jul 2015
Billing Nightmare
I took my 3G data contract with Autopage in 2010.It was 500mb & when the limit was reached I buy airtime & top up.I have internet at work therefore my limit was seldom reached. In 2014 I was contacted to say I am paying too much & it can be upgraded to 1GB & the monthly charge would be R69.99,over R100 saving. I agreed to the upgrade.<br> In August 2014 I received a bill for over R1000.I called & also logged a query on the Autopage website to alert them to the problem.Then in September I received a bill of over R8500.I was then sent a letter stating they had billing problems over the last 5 months.I called again & submitted a URL request form in December.The first response to numerous queries was a Legal letter in March 2015. Again I called & asked for feedback on my query. <br> It's been 11 months since I first logged a query & now I receive the next response to state I am now listed on the ITC.There is no way I could have used over 20GB in 2 months.I was on a top up account to my knowledge & at 1GB it should have cut off.I have made numerous calls,been to the local branch,logged complaints on the website & sent emails, & I have had no feedback to my query.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
