Billing for items that were not authorized

I have had on numerous occasions tried to contact Altec auto page to ask them about the \My account pro\". They have now changed to Glocell and I have received a bill stating how much I will be charged and its R20.50 more, so after many days of trying I have finally got through for the call centre to tell me its to check my account online and that I have requested it. NOT ONCE did I get a call regarding this and I would like a refund for all the 2yrs I have paid my contract and not once used this facility as I did not know it existed nor did I request it. It is ********** to add on items that you have not been authorized to include in the billing, if there is anyway Altec autopage can prove I have requested this, please send this to me or refund me this amount that I have paid over 2 years. the person at the call centre was quiet annoyed with me and before I could ask her name once again she had transferred me to cancellations."