Billing for deactivated acc - still no response

Despite having logged a complaint on Hellopeter on 2 March 2015, I have only received the automated email they are looking into it, but nobody has called or contacted me - guess this is indicative of their idea of customer service!! Make a point of telling 5 people a day about the bad service. Awful dealing with this company thought I had ended our relationship but they still drive me mad!