CH
Clyde H

1 reviews | Active since Jun 2015

01 Jun 2015, 09:42

Billing Dispute Autopage Ripping People Off

I cancelled my account with Autopage in Feb 2015. At the end April Autopage debited my account for <br> R 17 029.16. I went directly to the Pavilion branch were I logged a billing dispute.They informed me that this was a data usage bill, but they couldn't give me anymore info(No items billing was giving) On the 5th of April i spoke to the call centre and they informed my that the query was on hold till they received a URL request from me. I then sent through the URL as they requested. Further more i contacted MTN directly to query the amount and they couldn't find anything on there side. I then was informed that the process would take 2 weeks to resolve. I contacted the call centre on the 15th April and again on the 20th and nothing had been done.<br> <br> Once again on the 30th of May Autopage debited my account for around R 16 800.00 for the same invoice.<br> <br> I WANT ANSWERS FROM AUTOPAGE!!!!

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Replies (1)
Autopage
Autopage's reply02 Jun 2015, 09:55
Official
Hello cheadley,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage