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Natalie N

1 reviews | Active since Mar 2015

31 Mar 2015, 17:38

Billing details CHANGED 3 TIMES

I have 2 accounts with Altech, one 3g and one mobile.<br> Both these accounts are debited off my credit card every month.<br> My credit card was ****** and I called in August last year to update my details for my accounts.<br> I then moved overseas and my cell phone was debited off my credit card and my 3G was not as my details somehow where not updated at the same time.<br> I now have a FInal letter of demand for my 3G payment because of your incompetence to actually provide customer service.<br> So now I log on to pay the amount, but my cell phone number is now not working overseas and I cannot add a beneficiary because I cant receive the RVN pin from my bank on my cell phone. I cant change settings without my cell phone working. SO WHAT WOULD YOU LIKE ME TO DO... HOW CAN I PAY YOU.<br> I am so angry that you make this my problem because of your inability to provide a service.<br> I cannot wait to end my contract soon...

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Replies (1)
Autopage
Autopage's reply01 Apr 2015, 08:41
Official
Hello Saprincess,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage