MH
MEGAN H

1 reviews | Active since Nov 2012

07 Sept 2015, 15:10

Billing Account Unacceptable

<br> I was currently with Cell C, and due to Autopage buying Cell C customers, when it came to upgrading my contract in the beginning of this year, I had to move to over to Autopage. I took out a contract with was a really good deal, but a friend warned me about there shocking billing habits.<br> <br> I took precautionary methods and set a limit on my phone. I bought an extra 500mb, totalling in 750mb for each month with a R50 limit which, once reached, they would soft bar my phone. A few months have gone by and I have every now and then increased my limit when needed. Last month my limit was set at R700, still with 750mb data limit. I received a bill for R3038, 08 for the month of August! I phoned customer care to enquire about this, as I had specifically set limits on my phone to prevent this from happening! The operator said that the limits we set are never accurate and amounts could run past the amount of the limit set.<br> <br> Firstly R100/R200 excess is understandable but the fact that my account has run over by that huge amount is UNACCEPTABLE. Just because YOUR service of limits is not reliable, DOES NOT mean I have to be liable for that account.<br> <br> In a rage I phoned accounts and set my limi

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Replies (1)
Autopage
Autopage's reply09 Sept 2015, 11:29
Official
Hello MEEGZZN,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage