BILLING/ACCOUNT

Good morning <br> <br> I sent an email on the 4th,7th and 11th of December to [Email Removed] a task number is allocated and then closed each time with me not receiving a response. I have received this months bill in excess of the monthly average.<br> <br> When I took out the contracts, I asked for the account to be capped, i,.e it must be cut of as soon as the montly usage limit is reached. Now this month the account has gone in excess of the monthly data usage.<br> <br> If you have a look at previous history, this account was always with usage limit. I request a credit to be passed against this account, based on the fact that I requested a cap and it was not in effect.<br> <br> <br> Thanks and Kind Regards<br> Sayeshni