MVdW
Martie Van der Walt

1 reviews | Active since Jan 2014

11 May 2015, 16:01

Billing a deceased person

In September 2012 my husband passed away. In October 2012 I supp**** Autopage with a death certificate for the first time and requested that the account be closed. After that I had to supply the death certificate two more times and after numerous visits to branches, e mails and phone calls the account was supposedly closed and no more accounts came my way. In October 2014 I started receiving accounts again for deceased Mr vd Walt. I started the phone calls and emails again with no response. Then came the final demands for payment. Eventually I contacted the service department and was informed that there was no death certificate on the SYSTEM . I sent the death certificate again for the fourth time. In the meantime I closed my own account with autopage due to poor service and will never again deal with them. I do not know if the account has been closed up till now<br> Autopage is the company with the worst customer service i have ever dealt with ! .

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Replies (1)
Autopage
Autopage's reply11 May 2015, 16:45
Official
Hello Martvdw ,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage