ES
Elmien S

1 reviews | Active since May 2012

10 Apr 2015, 15:03

Billed without informing me

In Jan 2015 I received an sms from Autopage informing that I can upgrade my tablet contract.<br> I went to the Montana store and did my upgrade, the monthly contract went from R349.00 to R329.00 per months.<br> Upon receiving my April bill due end April, I have been billed for both of my devises. er the consultation it is for the inconvenience of the upgrade, and the migration of the pachake.<br> Not once were I informed if I did my upgrade 4 months in advance I will somerwhere down the line pay for 2 devises! Autopage contacted me informing me I can upgrade!<br> I would like te have the amount billed for the old devise credited!

0
Replies (1)
Autopage
Autopage's reply15 Apr 2015, 14:43
Official
Hello ElmienS,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage