MM
Mashudu M

1 reviews | Active since Nov 2013

11 Mar 2015, 09:48

Billed More, Blacklisted by mistake and Annoyed

1. My tablet contract is for R339, I am billed R361.50, which I was told the difference is for the MY ACCOUNT service. I went to Cresta branch and requested that the MY ACCOUNT be removed as I never app**** for it and I am not using it. And in a call resolving a previous dispute, I told the consultant about the problem and still, it is not removed.<br> 2. I was black listed due to a ********** account, a matter that was apparently resolved. When I was trying to apply for funds at ABSA I was informed of the blacklisting for AUTOPAGE. When I spoke with Poppy Miller who was helpful at first she told me to find out which agency still has me listed. I Phoned XDS and they said they still had me listed, and Popy contacted them. But the problem was still there. I then contacted Experian and checked my credit report, my name was till listed. I sent the record to Poppy Miller who has since then been ignoring my dispute both through email and telephone calls.<br> 3. I am very annoyed, firstly because I don't think I should have to come to Hello Peter for a dispute. Secondly because I shouldn't be busy following credit rating agencies up for AutoPage's error, they should.

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Replies (1)
Autopage
Autopage's reply11 Mar 2015, 11:27
Official
Hello MbedziM,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage