1 reviews | Active since Dec 2011
Billed for subscription a month after porting out
Call reference: 573524 and Reconciliation done by Marcia Ncube on 24/02.<br> <br> I called to cancel my Autopage contract in Nov/Dec 2014 and was told that if I'm porting, my account will automatically be cancelled. I ported to Vodacom on 22 Jan. I called Autopage again in Jan to confirm that I will not be billed for Feb. I then received an invoice for Feb subscription. When I called to query this, I was told that subscriptions are billed in arrears and eventhough the invoice said it was for Feb, it was actually for Jan. I then asked for a recon of my account. I received the recon from Marcia Ncube on 24 Feb showing that I've been paying for subscription in advance. I responded to her mail with proof of my contract start date, but with no response. I sent a follow up email on 25 Feb but with no response. On 28 Feb R747.75 was deducted from my account. Please can I have this money back.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
