RF
Rheta F

1 reviews | Active since Apr 2012

08 Apr 2015, 12:53

Billed for number not in use.

I had 3 numbers with Autopage. I didn't renew my contract due to double billing that was debited from my account and never paid back.<br> The other number, was my husband's number that passed away 3year's ago and the contract was cancelled immediately.<br> Now, after 3 years I am receiving invoices for that number again. Last month R580.50 was debited and today the same amount. Why after all these years are amounts being debited for a number no longer in use? The invoice is in my late husband's name but is debited from my account? Please explain!<br> I only have one number on contract with Autopage and that is for 3G mobile data. And with this service, I will have to cancel it as well as soon as contract ends.<br> It is always a problem to get anything sorted out with them.<br> Will I see the money refunded this time?

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Replies (1)
Autopage
Autopage's reply09 Apr 2015, 10:57
Official
Hello Rheta,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage