1 reviews | Active since May 2013
Billed for inactive account
My son's cell phone was ****** around the end of his contract with Nashua Mobile in Sept 2014.<br> We blocked the SIM immediately and made NO SIM SWOP.<br> We bought a phone somewhere else, thus accepting that after 24 months the contract would end,<br> since there is NO ACTIVE SIM on the contract, but noooooo.....<br> They (Nashua mobile and now Altech) has kept on billing me for a service I don't have and can not use (blocked).<br> Their excuse is that I should have stopped the service after 24 months!!!<br> They contacted me about this, I just received bills, never looked at the phone no is was for until now,<br> to discover I have to cough up R1207 now to be able to stop the service or be handed to the credit bureau.<br> THIS IS NOT RIGHT - I can not be charged for a service the system MUST recognize as non existing!!!!!<br> An active SIM maybe yes, they can rely on the small print, but not this!!!<br> I can for the life of me, not get anyone from Nashua or Altech to assist me on this (no managerial assistance).<br> Any advice?
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
