1 reviews | Active since Sept 2010
Billed for carried over and new data
I had a contract with Nashua which was moved to Altech for the last few months until it completed. I cancelled the contract within the final month. I then started my final month and had data carried over and received my new data for the final month. I then completed the month with having data left and the contract expired. When I received my final bill, Altech charged me over R 1000 for data usage. I called and raised my complaint twice and until today nobody has come back to me. I am now being pressured to pay up my account. So I now need to pay a bill of data that was part of my contract and which carried over. Nobody could explain why I was charged for the data, bu it also seems that nobody is concerned as I am no longer a customer after cancelling my contract. I dont see why I must pay for the data that was part of my contract, just because I decided not to be a customer anymore, I will not pay this account as I cannot be billed for data that is part of my contract. Altech does not seem to care about assisting a previous customer, only about getting money
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
