Billed for a device after the contract period

I took a 12 month Data Bundle contract with Nashua Mobile on a Cell C plan in Oct 2013. This include a WIFI device in the charges for the 12 month period. <br> <br> Since November last year i have been trying to get the extra billing for a device out of the contract period to be resolved, but still no answers. Today i was told that on my reference number 531 498, the query has been logged to their accounts dept onm 11 Feb 2015. Been told there was a back log. How the heck can this be when Aldrin promised me he will get back to me this weke Wednesday and he didnt. I have spent more than 3 hours on the phone with various people, today was Lebelang. No one seems to care that i am waiting since November 2014 for this to be resolved. Aldrin did not even log the details of my call which took place on 4 Feb 2015.<br> <br> This is $%% pathethic, i want to be nopt only reimbursed for the extra charges, you owe me compensation for the call charges and my time spent on the phone, which up to now no indication of a resolution date.<br> <br>