BILL OF R7036 FOR A RED VIP PACKAGE AND NO FEEDBAC

I HAVE LOGGED VARIOUS REQUESTS OVER THE PAST 3 WEEKS RE COMPANY CELLPHONE NUMBER JUST BEING SUSPENDED WITHOUT EXPLANATION THEN SWITHED ON. THEN A BILL FOR END FEB OF R7036 OF WHICH I SENT 3 MAILS TO ASK FOR EXPLANATIONS. FIRST EXPLANATION WAS IT LOOKS LIKE DATA... HOWEVER RED VIP PACKAGE COMES WITH 2G DATA WHICH I COULD NEVER USE UP. OTHER LINE *** IS ON A MY200 PACKAGE WHICH HAS A LIMIT AND COSTS R560 A MONTH. THE RED VIP PACKAGE COSTS R2200 A MONTH!! THEN 2ND TIME NO REPLY, 3RD TIME I WAS INFORMED A QUERY WAS LODGED WITH AUTOPAGE BY AUTOPAGE....?!! THAT WAS 2 WEEKS AGO. ON THE 27TH OF FEB R7036 WERE DEBITED OFF OUR BUSINESS ACCOUNT LEAVING US IN EXCESS THUS BAD RECORD AS WE DID NOT BUDGET FOR SAME AS WAS WAITING FOR FEEDBACK. CAN SOMEEEEBODY JUST ASSIST???!!!!! AND THIS WAS AFTER A HELLISH FIGHT TO PORT OVER TO AUTOPAGE IN DECEMBER FROM VODACOM AS I BELIEVED AUTOPAGE HAD GOOD SERVICE. WHAT A JOKE. I STOPPED PAYMENT ON THE AMOUNT AND IF THEY CUT US OFF AND WE LOSE BUSINESS THEY WILL BE IN FOR MILLIONS AS WE ARE IMPORTER EXPORTER COMPANY