belittled

a device was ordered for me on the 21/07 and promised it takes 7 working days to be delivered and indeed the device was sent within 2 working days (23/07), only to find out that the device was sent with the wrong sim card, i've made numeraus calls to the call centre and there was this one indian guy whol always picks up my calls with an attitude, this guy hung up on me 3 times and i'm using my own airtym, he told me if i didn't want the device he will make a note that they should collect it as he didn't even want to hear my story and didn't want to transfer me to the guy who assisted me today (31/07), this guy hung up on me again when i asked for his name, he could hear that i'm an irrate customer and was looking for assistance but to him i was just annoying as i always get through to him, i want that call to be picked as calls are recorded and if that is the kind of people autopage hires, already the service is not satisfying, the consultants are even worse, i have used more than R500 of airtime with this company, i haven't had a phone and my number to almost 3 weeks now! i don't even know how to express my feeling right now!