Being billed when changed to pay as you go

Good afternoon,<br> <br> I queried this account about 3 weeks ago (after contacting Autopage regarding it on numeous occasions) and no one gets back to me with a response.<br> <br> I was told that this account was converted to pay as you go as the employee that was using this phone is no longer employed by my company. This was after an upgrade was sent to my office and I could not produce an ID for the phone (as the employee who the phone was registered to had left the company) DESPITE me having explained to the woman that this was a company phone which is registered to the company and is being deducted from the company account.<br> <br> I'm shocked at the service that I receive from your accounts department as well as the service that I receive from my local Autopage branch. It is unacceptable.<br> <br> Please could someone in management contact me regarding this matter.<br>