Bad Service yet again from Autopage

Yet again bad service from Autopage. I have been a client of theirs for 18 years and why I continue to stay is beyond me but I will be cancelling my contract shortly.<br> The debit order for December has gone off my account but I have yet to receive my statement. I have called and requested this on numerous occasions and they have told me it is not yet available but I have received my January statement!!!??? <br> I called head office yet again today to request a statement and was kept holding for 20 minutes and I eventually put the phone down as my call went unanswered. <br> How can Autopage take money off my bank account without sending out the relevant statement???