Bad service, wrong billing

After being with Autopage for about 15years this is how one gets treated:<br> <br> I requested an upgrade which I then had to return (took 4 days) and cancel due to Autopage sending me the wrong phone. I requested to be put onto the old contract and finish it up after which I requested to go onto prepaid so that I can move my number to another provider.<br> They keep billing me for over 2 months for the upgraded phone that I dont have including the new contract.<br> <br> I have requested that they put me onto prepaid in order for me to move my number to another provider and everytime that date moves!!!<br> <br> They stopped sending me invoices since charging me for the upgrade that I dont have - maybe they trying to hide it??<br> <br> After taking time of work and visiting several branches to log queries regarding this problem, they don't refund me but continue charging.<br> <br> I have emailed, gone into the branches, phoned head office - I am at a loss at what to do. <br> <br> That is how a loyal customer gets treated.<br> <br> VERY UNHAPPY