Bad service received from Altech Autopge

On 10/3/2015, an Agent, Shantell from their Durban Office called me icw an upgrade which she messed up and referred me to Upgrades, Jhb. I lost my airtime and from March I did not receive any airtime on the so called new contract. Altech Autopage twice dispatched devices to me which I did not accept because of the pending query I had with them; on 19/3/2015 and 17/4/2015. I refused to pay my monthly debit order. On 15/7/2015 & 21/7/2015 I received a final notice (e-mail) from Altech Autopage. On 5/8/2015 I paid R746.50 into their acc and e-mailed the proof to them. at the end of August R96.50 was deducted from my banking acc. I still did not received any airtme; spoke to Bulelani, Customer Services, Dept on 1/9/2015 who consulted his Manager, Evans Mokebe; he told me that his Manager confirmed that no monthly allocation of airtime was made to me. A query was logged REQ***. After this their answer to me when I followed up was that they did not receive any feedback from MTN. Contacted MTN Jhb, Adrian Corrie via a local MTN Branch and was informed that Autopage should solve the query and refund my money for no airtime received for the months March - Aug 2015. Tired of struggling!