Bad Service- Number Porting

It has been almost two trying to get Autopage to release my number for porting to Vodacom Direct. To date this has not hapened. Phoning a customer and telling them that the problem will be resolved but that does not hppen is tantamount to poor service. I have received yet another Reference number: 765392 and was told to wait another 24 hours before my request can be carried out. Mind you this process started on 26 June 2015!