Bad Service/No feedback/Hard to contact

I contacted Autopage, whom I've been a customer of for many years, in order to discuss my upgrade options. A 64gb iPhone was my phone of choice. To my dismay, a 16gb phone was delivered to me. I contacted Thabelo again and he arranged for the phone to be picked up. That was two weeks ago! I am still waiting on the correct phone. I contacted them again yesterday to find out what is going on. The process one has to go through before you can even get to talk to someone is ridiculous! I eventually spoke to an employee called George who said that Thabelo would contact me to discuss upgrade options! I am still waiting. They are quick to take your money but the customer service is shocking. No communication from them at all.