Bad Service / lying call centre agent

I app**** for a XBOX 360 On the 16th of December 2015 online. I received a call from Altech Autopage on Thursday 17th December 2015 and we did the application. I had to forward proof of residence as well as a copy of my ID the next day as I didn't have it at the time of the application. I was told by Winnie Nkosi that my device will be at Mall@Carnival by Monday latest Tuesday. <br> <br> She told me on Friday that the driver collected the device from Centurion and is making his way to Carnival mall for the delivery. I emailed her on Monday and she told me that the driver is in Melrose Arch and will still deliver the device on Monday. I emailed her again on Tuesday and she told me that it takes 2-7 working days for the delivery to take place and I was confused as she never mentioned this to me before. <br> <br> On the very same email she told me that I can collect the device today 23/12/2015 from Carnival mall. I send her an email this morning and got no response. I then called the call centre and was told by an agent that they have a back log and that I will only recive it after Christmas. <br> <br> This is bad as I wanted to give this to my son as a present on Christmas.<br> <br> No more!!!