SS
Sanjay S

1 reviews | Active since Mar 2011

19 May 2015, 05:50

Bad Service, Incorrect charging and Billing,

Date: Tue, May 19, 2015 at 5:28 AM<br> Subject: Re: Hello Peter Complaint: ***<br> To: Tehri Moodley , [Email Removed] [Email Removed] [Email Removed] [Email Removed] Thabang Maphiri <br> <br> I am appalled that this matter is still unresolved.<br> <br> My money has not been refunded for the duplicate deduction made from my bank account nor have I received the invoices and itemised bill to prove the usage I have been charged.<br> <br> On Mon, Apr 20, 2015 at 8:58 PM, wrote:<br> <br> Autopage, Tehri, Shenanda Jansen van Rensburg, Chris Van Zyl <br> <br> Having to deal with Altech since my Cell C data account was migrated from Nashua has been the worst ever customer experience.<br> <br> Firstly Altech have no customer care at all.<br> <br> My data service was monitored by Nashua and I was informed if it went over R800 per month while Altech had no such service. <br> <br> I still have no proof from ALtech that the exhorbitant amounts charged to me were actually used by me since Altech customer Care cannot verify the actual data usage they are charging me for. <br> My bank account was debited by Altech for 3 months at within a 2 week

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Replies (1)
Autopage
Autopage's reply19 May 2015, 16:43
Official
Hello ssd320,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage